Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

• "Platform" or "Website" refers to neo69.cam and all associated mobile applications, software, and services operated by neo69.
• "Company", "we", "us", or "our" refers to neo69 and its operating entities.
• "User", "you", or "your" refers to any individual who registers an account, accesses, or uses the neo69 platform.
• "Account" refers to the personal user account created upon registration on the neo69 platform.
• "Games" refers to all casino games, sports betting markets, live dealer tables, and other gaming products available on the platform.
• "Balance" refers to the total funds available in your neo69 account, including deposited funds and any winnings.
• "Bonus" refers to promotional credits, free bets, or other incentives provided by neo69 subject to specific terms.
• "Wagering Requirement" refers to the number of times bonus funds must be wagered before they can be withdrawn as cash.

2. Acceptance of Terms

By accessing neo69 and creating an account, you explicitly agree to be bound by these Terms and Conditions, our Privacy Policy, Responsible Gaming Policy, and all other rules and policies published on the platform. These terms may be updated from time to time at our sole discretion, and the most current version will always be available on this page. Material changes will be communicated via email or platform notification. Your continued use of neo69 following any changes constitutes acceptance of the revised terms.

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision.

3. Eligibility Requirements

To use neo69's services, you must meet the following eligibility criteria:

• Age Requirement: You must be at least 21 years of age. neo69 strictly prohibits underage gambling. We reserve the right to request proof of age at any time, and accounts found to belong to individuals under 21 will be immediately suspended and all funds forfeited.
• Residency: You must be a resident of Indonesia or physically located within Indonesia at the time of using our services. Access from jurisdictions where online gambling is prohibited is strictly forbidden.
• Legal Capacity: You must have the legal capacity to enter into binding contracts under Indonesian law. You may not register if you are subject to any legal disability or restriction that prevents you from gambling.
• Single Account: You may register only one account per person, per household, and per IP address. Multiple accounts are strictly prohibited and may result in closure of all accounts and forfeiture of funds.
• Self-Exclusion: You must not be currently self-excluded from neo69 or any other gambling platform. If you have previously self-excluded, you must respect the exclusion period.

By registering, you warrant that all information provided is true, accurate, and complete, and you agree to maintain and update this information to ensure its continued accuracy.

4. Account Registration and Security

4.1 Registration Process

To create a neo69 account, you must complete our registration form providing accurate personal information including your full legal name, date of birth, email address, phone number, residential address, and chosen currency (Indonesian Rupiah). You will create a unique username and secure password for account access. All information must match government-issued identification documents.

4.2 Know Your Customer (KYC) Verification

neo69 is required to verify the identity of all users to comply with anti-money laundering regulations and responsible gaming practices. You must submit valid government-issued identification (Indonesian national ID card or KTP), proof of address dated within the last three months, and may be required to provide a selfie holding your identification document. Verification typically takes 1-24 hours. Withdrawals may be restricted until verification is complete.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. You must not share your username, password, or account access with any third party. You must notify us immediately if you suspect any unauthorized access to your account. neo69 is not liable for any loss or damage arising from your failure to protect your account information. Any activity conducted through your account will be deemed to have been authorized by you.

5. Deposits and Withdrawals

5.1 Deposits

neo69 accepts deposits via Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). The minimum deposit amount is Rp 50,000. There is no maximum deposit limit for verified accounts. All deposits are processed in Indonesian Rupiah (IDR). Deposits are typically instant, though bank transfer processing times may vary depending on your financial institution. You may only deposit funds from payment methods registered in your own name.

5.2 Withdrawals

Withdrawal requests can be made once your account is fully verified. The minimum withdrawal amount is Rp 100,000. Withdrawals must be made to a bank account or e-wallet registered in your own name matching your neo69 account name. Standard withdrawal processing time is 1-5 minutes for Indonesian banks and instant for e-wallets during banking hours. We reserve the right to conduct additional verification checks before processing large withdrawals. Withdrawal limits may apply based on your VIP tier and account status.

5.3 Fees and Charges

neo69 does not charge fees for deposits or withdrawals. However, your payment provider (bank or e-wallet) may impose their own transaction fees. Any currency conversion fees imposed by third-party payment processors are your responsibility. Bonus funds and promotional credits cannot be withdrawn until all associated wagering requirements are met.

6. Bonuses and Promotions

neo69 offers various bonuses and promotions including welcome bonuses, reload bonuses, cashback offers, and special event promotions. All bonuses are subject to specific terms and conditions that will be clearly stated in the promotion details. Key bonus terms include:

• Wagering Requirements: Most bonuses require you to wager the bonus amount a specified number of times (typically 25x-40x) before the bonus converts to withdrawable cash. Different games contribute different percentages toward wagering requirements. Slots usually contribute 100%, while table games may contribute 10-20%.
• Time Limits: Bonuses must be used and wagering requirements completed within the specified timeframe (typically 7-30 days) or the bonus and any associated winnings will be forfeited.
• Maximum Bet Limits: While using bonus funds, maximum bet limits apply (typically Rp 50,000 per spin or bet). Exceeding this limit may void the bonus and any winnings.
• Game Restrictions: Certain games may be excluded from bonus play or contribute differently to wagering requirements. Always check the specific promotion terms.
• Bonus Abuse: neo69 reserves the right to void bonuses and confiscate winnings if we detect bonus abuse, including but not limited to creating multiple accounts, collusion, or irregular betting patterns designed to exploit bonus terms.

Bonuses are offered at our discretion and may be modified or withdrawn at any time. We reserve the right to exclude players from promotions if we suspect abuse or fraud.

7. Gameplay Rules and Fair Play

7.1 General Rules

All games on neo69 use certified Random Number Generators (RNG) to ensure fair and random outcomes. Game rules, paytables, and Return to Player (RTP) percentages are available in each game's information section. Once a bet is placed and confirmed, it cannot be cancelled or modified. All bets must be placed in good faith for genuine gaming entertainment. In the event of a system malfunction, disconnection, or error, all affected bets will be voided and stakes returned.

7.2 Sports Betting

Sports betting is subject to specific rules depending on the sport and market. All bets are settled based on official results from recognized governing bodies. In the event of match postponement, abandonment, or venue change, specific settlement rules apply (detailed in our sports betting rules). Live betting odds change in real-time and the odds at the moment your bet is confirmed will apply. We reserve the right to void bets placed after an event outcome is known or if we suspect prior knowledge of results.

7.3 Disputes

In case of disputes regarding game outcomes, bet settlements, or account issues, our decision is final and binding. All gameplay is logged and records are maintained for dispute resolution. You may contact our customer support team to initiate a dispute, and we will investigate thoroughly. Disputes must be raised within 14 days of the contested transaction.

8. Prohibited Activities

The following activities are strictly prohibited on neo69 and may result in immediate account suspension, confiscation of funds, and legal action:

• Fraudulent Activity: Using stolen payment methods, providing false personal information, identity fraud, or chargebacks after receiving services.
• Multiple Accounts: Creating more than one account to exploit bonuses, evade restrictions, or engage in any form of advantage play.
• Collusion: Coordinating with other players to gain unfair advantage, particularly in poker or other player-versus-player games.
• Bet Manipulation: Using automated betting systems, bots, or software to place bets, or exploiting system vulnerabilities.
• Money Laundering: Using neo69 to launder proceeds from illegal activities. We comply with all anti-money laundering regulations and report suspicious activities to relevant authorities.
• Underage Gambling: Allowing anyone under 21 years of age to access your account or gamble using our services.
• Insider Information: Betting on events where you have non-public information that provides unfair advantage.
• Account Sharing: Sharing your account credentials or allowing others to use your account.

neo69 employs sophisticated fraud detection systems and works with regulatory authorities to identify and prevent prohibited activities. Violations may result in reporting to law enforcement agencies.

9. Limitation of Liability

To the maximum extent permitted by law, neo69 shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the platform. This includes but is not limited to loss of profits, data loss, service interruption, or any damages resulting from unauthorized access to your account.

While we strive to maintain continuous service availability, neo69 does not guarantee uninterrupted access to the platform. We are not liable for service downtime, technical failures, or connection issues beyond our reasonable control. We reserve the right to suspend services for maintenance, upgrades, or security reasons with minimal notice when necessary.

In no event shall neo69's total liability to you exceed the amount of funds currently held in your account balance at the time of the claim. You acknowledge that online gambling carries inherent risks, and you participate at your own risk and discretion.

neo69 is not responsible for any tax obligations arising from your gambling winnings. You are solely responsible for reporting and paying any applicable taxes in accordance with Indonesian law.

10. Account Termination and Suspension

10.1 Termination by User

You may close your neo69 account at any time by contacting customer support. Upon account closure, you must withdraw any remaining balance. Accounts with pending bonuses or wagering requirements may have those bonuses forfeited upon closure. Self-exclusion accounts cannot be reopened before the exclusion period expires.

10.2 Termination by neo69

We reserve the right to suspend or permanently close your account at any time, with or without prior notice, if we believe you have violated these Terms and Conditions, engaged in fraudulent activity, or if required by law. Reasons for termination include but are not limited to: breach of eligibility requirements, providing false information, engaging in prohibited activities, abuse of bonuses or promotions, or failure to complete KYC verification.

Upon termination by neo69, any bonus funds and promotional credits will be forfeited. Legitimate winnings from real money bets (excluding bonus abuse scenarios) will be returned to you after deducting any outstanding fees or charges. However, if termination is due to fraud or serious misconduct, we reserve the right to forfeit all funds in your account.

11. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with international gaming law and regulations applicable to online gambling operations. Any disputes arising from these terms or your use of neo69 shall be resolved through the following procedure:

1. Internal Resolution: First, contact our customer support team to attempt to resolve the issue informally. Most disputes can be resolved quickly through direct communication.
2. Formal Complaint: If internal resolution fails, you may submit a formal written complaint to our disputes department via email, detailing the nature of the dispute and your desired resolution.
3. Independent Mediation: Unresolved disputes may be referred to an independent Alternative Dispute Resolution (ADR) service for mediation.
4. Legal Action: As a last resort, disputes may be subject to the exclusive jurisdiction of the competent courts in the licensing jurisdiction.

You agree that any legal action must be commenced within one year after the cause of action arose, or the claim will be permanently barred.

12. Contact Information

If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please contact neo69 customer support:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• WhatsApp: Customer service available in Indonesian and English

Our support team operates around the clock and responds to inquiries within minutes during peak hours (18:00-24:00 WIB) and typically within one hour during off-peak times. For account-specific issues, please ensure you provide your username and registered email address to expedite resolution.