Privacy Policy

1. Introduction

This Privacy Policy governs the collection, processing, and use of personal data by neo69 in connection with your use of our online gaming platform. We are committed to maintaining the highest standards of data protection and privacy in accordance with international data protection regulations and best practices in the online gaming industry.

This policy applies to all users of neo69, including visitors to our website, registered account holders, and former customers. By accessing our platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

neo69 operates in the highly regulated online gaming sector, which requires us to collect and verify certain personal information to comply with licensing requirements, anti-money laundering laws, responsible gaming obligations, and other legal mandates. We collect only the information necessary to provide our services, ensure platform security, and meet our regulatory obligations.

2. Data Controller Information

neo69 acts as the data controller for all personal information collected through our platform. As the data controller, we determine the purposes and means of processing your personal data. We take full responsibility for ensuring that your information is processed lawfully, fairly, and transparently in accordance with applicable data protection regulations.

For any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact our Data Protection Officer or customer support team using the contact information provided at the end of this document. We are committed to responding to all privacy-related inquiries within a reasonable timeframe, typically within 72 hours of receipt.

3. Information We Collect

3.1 Information You Provide Directly

When you register for a neo69 account, we collect personal information that you voluntarily provide, including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification documents (Indonesian national ID card or KTP) for age verification and Know Your Customer (KYC) compliance.
• Contact Information: Email address, phone number, residential address, and preferred communication methods.
• Account Credentials: Username, password (stored in encrypted form), and security questions for account access and protection.
• Financial Information: Bank account details, e-wallet information (OVO, DANA, GoPay, ShopeePay account numbers), payment card information (processed through secure third-party payment processors), and transaction history.
• Verification Documents: Proof of identity (ID card photos), proof of address (utility bills, bank statements), and selfie photos with identification for enhanced security verification.

3.2 Information Collected Automatically

When you use neo69, we automatically collect certain technical and behavioral information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information.
• Usage Data: IP address, login times, pages viewed, games played, betting history, time spent on platform, navigation paths, click patterns, and feature usage statistics.
• Location Data: General geographic location based on IP address to ensure compliance with jurisdictional restrictions and provide localized content. We do not collect precise GPS location unless you explicitly grant permission.
• Communication Records: Records of your interactions with customer support, including chat transcripts, email correspondence, and support ticket history.

3.3 Information from Third Parties

In certain circumstances, we may receive information about you from third parties, including payment processors confirming transaction details, identity verification services validating your documents, fraud prevention services providing risk assessments, and marketing partners if you arrive at neo69 through affiliate referrals. We only work with reputable third parties who adhere to strict data protection standards.

4. How We Use Your Data

neo69 processes your personal information for the following specific purposes, each based on a lawful ground for processing:

• Account Management: To create and maintain your account, authenticate your identity, process your registration, and provide access to our services.
• Service Delivery: To process deposits and withdrawals, enable gameplay, track betting history, calculate winnings, award bonuses, and deliver the full range of neo69 services.
• Legal Compliance: To verify your age (21+ requirement for Indonesian users), conduct KYC and anti-money laundering (AML) checks, comply with licensing obligations, prevent fraud and criminal activity, and fulfill regulatory reporting requirements.
• Security and Fraud Prevention: To protect against unauthorized access, detect and prevent fraudulent transactions, identify multiple accounts, monitor for suspicious activity, and maintain platform integrity.
• Customer Support: To respond to your inquiries, resolve disputes, provide technical assistance, and ensure satisfaction with our services.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide intervention when necessary.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates (only with your consent, which you may withdraw at any time).
• Platform Improvement: To analyze usage patterns, conduct market research, improve user experience, develop new features, and optimize our services based on aggregated, anonymized data.

5. Data Sharing and Disclosure

neo69 does not sell your personal information to third parties. However, we may share your data in the following limited circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, including payment processing (banks and e-wallet providers like BCA, BRI, OVO, DANA, GoPay), identity verification services, cloud hosting providers, customer support platforms, and marketing service providers. These partners are contractually obligated to protect your data and use it only for the specified purposes.
• Legal Obligations: We may disclose your information when required by law, in response to valid legal processes (court orders, subpoenas), to protect our legal rights, to prevent fraud or criminal activity, or to comply with regulatory investigations.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
• With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.

All third parties with whom we share data are carefully vetted and required to maintain equivalent levels of data protection. We implement appropriate safeguards, including contractual clauses, to ensure your information remains secure.

6. Data Security Measures

Protecting your personal information is a top priority at neo69. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All sensitive data, including passwords and financial information, is encrypted using industry-standard SSL/TLS encryption during transmission and advanced encryption algorithms at rest.
• Access Controls: Strict access controls ensure that only authorized personnel can access personal data, and access is granted on a need-to-know basis only.
• Secure Infrastructure: Our servers are hosted in secure data centers with physical security measures, fire protection, backup power systems, and environmental controls.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential weaknesses.
• Employee Training: All staff members undergo data protection training and are bound by confidentiality obligations.
• Incident Response: We maintain an incident response plan to quickly address any data breaches or security incidents. In the unlikely event of a breach affecting your data, we will notify you promptly in accordance with legal requirements.

While we implement robust security measures, no system is completely secure. You also play a role in protecting your information by maintaining strong passwords, not sharing account credentials, logging out after each session, and being vigilant against phishing attempts.

7. Data Retention

neo69 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and business requirements. Specific retention periods include:

• Active Accounts: Personal data is retained throughout the lifetime of your active account to provide continuous service.
• Closed Accounts: After account closure, we retain certain information for a minimum of five years to comply with licensing requirements, anti-money laundering regulations, and tax obligations.
• Transaction Records: Financial transaction data is retained for seven years in accordance with standard accounting and regulatory requirements.
• Marketing Data: If you opt out of marketing communications, we retain a record of your opt-out preference indefinitely to ensure we do not contact you again.
• Legal Holds: If your data is subject to legal proceedings, regulatory investigations, or disputes, we will retain it until the matter is resolved.

Once the retention period expires and there is no legal or business reason to retain your data, we securely delete or anonymize it so that it can no longer be associated with you.

8. Your Privacy Rights

As a neo69 user, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings.
• Right to Erasure: You may request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes collected, or if you withdraw consent. Note that we may be required to retain certain information for legal or regulatory compliance.
• Right to Restrict Processing: You can request that we limit how we use your data in specific situations, such as while we verify its accuracy or assess a deletion request.
• Right to Data Portability: You may request that we transfer your personal data to another service provider in a structured, machine-readable format where technically feasible.
• Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact our customer support team or Data Protection Officer using the contact information at the end of this policy. We will respond to all legitimate requests within 30 days.

9. Cookies and Tracking Technologies

neo69 uses cookies and similar tracking technologies to enhance your experience, analyze platform performance, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function properly, including session management, authentication, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use neo69, helping us improve platform performance and user experience.
• Functional Cookies: Remember your preferences and settings to provide enhanced, personalized features.
• Marketing Cookies: Track your activity across websites to deliver relevant advertisements and measure campaign effectiveness (only with your consent).

You can control cookie settings through your browser preferences, though disabling certain cookies may impact platform functionality. For mobile apps, similar tracking technologies are used, and you can manage permissions through your device settings.

10. Third-Party Services and Links

The neo69 platform may contain links to third-party websites, payment processors, or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services before providing personal information.

When you use third-party payment methods such as BCA, BRI, BNI, Mandiri, OVO, DANA, or GoPay to deposit or withdraw funds, those transactions are processed by the respective financial institutions, which have their own privacy policies and terms of service. neo69 receives only the information necessary to complete the transaction and maintain your account records.

11. Changes to This Privacy Policy

neo69 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated to registered users via email or prominent platform notification at least 30 days before taking effect.

The "Last Updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of neo69 after any changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected] (for general privacy inquiries)
• Data Protection Officer: [email protected] (for specific data protection matters)
• Live Chat: Available 24/7 through our website for immediate assistance
• WhatsApp Support: Contact our Indonesian-speaking support team

We are committed to addressing your privacy concerns promptly and transparently. All privacy-related inquiries are treated with the highest priority and confidentiality.